Contact support
Email us at support@cellamie.com for help with account access, subscriptions, receipt scanning, pantry issues, and bug reports.
Include your account email, device model, OS version, app version if available, and any relevant screenshots so we can investigate faster.
Privacy and data requests
For privacy-related questions or account deletion requests, email support@cellamie.com.
If you need your account deleted and cannot access the app, include the email address tied to your account and the subject line Account Deletion Request.
Account deletion
You can delete your account at any time using the Account Deletion page. If you cannot access the app, email support and include the account email you want deleted.
Common help topics
How do I verify my account?
After signing up, check your inbox for a verification email. If you do not see it, check spam or request a new verification email from the app.
I forgot my password. What should I do?
Use the Forgot password link on the sign-in screen to request a reset email.
Receipt scanning is not working.
Make sure the app has camera access, the receipt is well lit, and the image is in focus. If the issue persists, send a screenshot or sample image to support.
How do I report a bug?
Email support@cellamie.com with a short description, steps to reproduce, your device model and OS version, and screenshots if possible.
How do subscriptions and billing work?
Billing is handled by the Apple App Store or Google Play. Manage subscriptions in your store settings. If you need help, contact support with your order details.
How do I delete my account?
Use the in-app deletion flow on the main Settings screen by tapping Delete Account. If you cannot access the app, email support@cellamie.com with the subject line Account Deletion Request.
How long does account deletion take?
Deletion requests are processed as soon as reasonably possible after verification. Some security, billing, and legal records may be retained for a limited period where required.
View the full FAQ for additional answers.